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If it is a custom version of a product on our website please make sure to mention the description of the item: i.e. grey distress hat with leather patch. Once we receive your order we will get back to you as soon as possible. When we have your approval on the design it can take up to 3-7 business days to ship the item to you and you will receive an invoice before the item is sent out. All items are sent with insurance through USPS. Please make sure to add a valid phone number as well if we do not see contact from you for the invoice.